Privacy & Cookie Policy

This policy explains how Guzzardi Jewellery handles personal information when you browse the website, create an account, contact me or purchase jewellery.

Last updated: 20 October 2026

Who Is Responsible for Your Information?

I’m Giuseppe Guzzardi, trading as Guzzardi Jewellery, based in London. I am the controller responsible for the personal information used to operate this business.

Business address: 12 Twyford Avenue, W3 9QA, London

Email: contact@guzzardi.co.uk
Telephone: +44 7932 849452

For privacy questions or requests concerning your information, please email me or use the Contact page.

Information I Collect

Depending on how you interact with Guzzardi Jewellery, I may collect:

• Your name, email address and telephone number.

• Billing and delivery addresses.

• Account information and preferences.

• Order details, ring sizes and agreed design specifications.

• Payment status, transaction references and refund information.

• Messages, photographs or reference images you send.

• Information needed to manage returns, repairs or complaints.

• Technical information, such as IP address, browser details and website activity, where collected by the website and its services.

• Your cookie preferences.

Please avoid sending sensitive personal information that is not needed for your enquiry or order.

If information is necessary to process an order or arrange delivery, I may be unable to provide that service without it.

How and Why I Use Your Information

Enquiries and bespoke discussions

I use your contact details and messages to answer questions, discuss designs and prepare quotations.

The lawful basis is taking steps at your request before entering into a contract, or my legitimate interest in responding to general enquiries.

Orders, payments and delivery

I use the information needed to process your purchase, make your jewellery, arrange payment and deliver your order.

The lawful basis is performance of the contract.

Customer accounts

Account information is used to provide access to your account and related shopping services.

The lawful basis is performance of the account service you request. Security and abuse prevention also serve my legitimate interests.

Returns, repairs and complaints

I use relevant order details and correspondence to resolve problems and provide after-sales assistance.

The lawful basis depends on the circumstances: performance of the contract, compliance with legal obligations or legitimate interests in handling disputes and legal claims.

Business records

I retain relevant transaction records to meet accounting, tax and other legal obligations.

Website security

Technical information may be used to protect the website, prevent fraud and investigate misuse.

The lawful basis is my legitimate interest in operating a secure business, or a legal obligation where applicable.

Optional analytics

Where consent is required, I rely on your consent for optional Google Analytics cookies and associated analytics processing.

Payments

Payments are handled through Stripe and PayPal, according to the payment option used.

These providers process payment information under their own privacy notices. Guzzardi receives information needed to administer the transaction, such as its status and reference.

Please do not send card numbers or payment credentials by email or through the contact form.

You can read the providers’ privacy information here:

• Stripe Privacy Policy

• PayPal Privacy Statement

Who May Receive Your Information?

Relevant information may be shared with providers needed to operate the business, including:

• Hostinger, which hosts the website.

• Stripe and PayPal, for payments and refunds.

• Delivery providers, to send your jewellery.

• Website, security, email and technical service providers.

• Professional advisers where necessary.

• Authorities where disclosure is legally required.

• Google, in connection with the Analytics service described below.

Information shared depends on the service and what is necessary for the relevant purpose.

Some providers act on my instructions. Others, including payment providers, may also process information for their own legal, security and regulatory purposes.

Read Hostinger’s Privacy Policy for information about its services.

Customer Accounts and Marketing

Creating a customer account allows you to use the account services available on the website.

An account registration or purchase is not automatically treated as consent to receive promotional emails.

Guzzardi does not currently operate an email newsletter. If a newsletter is introduced, its sign-up process will explain how information is used and how to unsubscribe. This policy will be updated where necessary.

Emails needed to manage your account, purchase, delivery or enquiry are service communications.

Google Analytics

The website uses Google Analytics through Site Kit by Google to help understand website use and improve the visitor experience.

Depending on your choices and the configuration, analytics information may include pages visited, interactions, device and browser information, and identifiers associated with the service.

Google Analytics is separate from the information needed to fulfil your order.

You can use the website’s cookie controls to express your choice about optional cookies.

For information about Google’s processing, visit How Google uses information from sites or apps that use its services.

Cookies and Similar Technologies

Cookies are small files stored on your device. Websites may also use scripts and similar technologies to provide functions or measure activity.

Shop and account functions

The website uses technologies needed for functions such as the shopping basket, login sessions, security and remembering relevant choices.

Blocking necessary cookies may prevent these functions from working correctly.

Optional analytics

Google Analytics uses technologies that help measure website activity. These are distinguished from cookies needed to provide shopping and account functions.

Your choices

The cookie banner offers:

• Accept optional cookies

• Reject optional cookies

• A link to this policy

To reopen the banner and change your choice, use Revoke consent in the website footer.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal on the basis of valid consent.

You can also manage or delete cookies through your browser settings. Deleting cookies may remove saved preferences, and blocking necessary cookies may affect the shop.

International Processing

Some service providers operate internationally and may process personal information outside the UK.

Where a transfer is restricted by UK data protection law, it requires an applicable transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards.

You may contact me for information about the providers and transfer arrangements relevant to your personal data.

How Long Information Is Kept

Information is kept for as long as necessary for the purpose for which it was collected.

The period depends on:

• Whether an enquiry, order or bespoke project remains active.

• Whether an account remains in use.

• Applicable accounting and tax requirements.

• The need to handle returns, complaints or legal claims.

• Security requirements.

• The retention settings of relevant services.

Order records may need to be retained after an account is closed to meet legal obligations.

Backup copies may remain until they are replaced or deleted under the applicable backup cycle.

You can contact me for further information about retention of a particular record.

Protecting Your Information

I use appropriate technical and organisational measures to protect personal information, taking account of the nature of the information and the risks involved.

No website or communication system can be guaranteed completely secure.

Please keep your account credentials private and contact me if you suspect unauthorised use.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Obtain access to your personal information.

• Correct inaccurate or incomplete information.

• Request erasure.

• Restrict processing.

• Object to processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent where processing relies on consent.

These rights are subject to legal conditions and exceptions. For example, a request for deletion does not necessarily require the removal of records that must be kept for tax purposes.

To make a request, email contact@guzzardi.co.uk.

I may need reasonable information to verify your identity. Requests are normally answered within one month, subject to lawful extensions or exceptions.

Complaints

Please contact me if you have concerns about how your information is handled.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Visit the ICO’s complaints page.

You do not have to contact me before exercising that right.

Links to Other Websites

Links to payment providers, social media and other websites may take you to services operated independently of Guzzardi.

Please read their privacy notices before providing information or using their services.

Changes to This Policy

This policy may be updated to reflect changes in the business, website services or applicable requirements.

The date at the top identifies the latest revision. Where a change requires additional notice or consent, it will be addressed separately.